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Terms And Conditions

Boston Love Letters 

-GENERAL CONDITIONS
We shall make our best effort to supply you with the goods agreed upon at the time of booking. All goods for rent remain the property of Boston Love Letters. Prices quoted are for the agreed length of rental period only. Subsequent days will be charged at a daily rate. Any amendment to this agreement must be made in writing and agreed to by a Boston Love Letters representative.

2-BOOKING
A deposit of one-half the total is required upon booking to secure the rental date and goods. The full balance must be received one month prior to the event. For last minute bookings, the balance must be paid in full at the time of booking. Deposits or full payments can be made by check, bank transfer, or PayPal.

3-CANCELLATIONS
ALL DEPOSITS ARE NON-REFUNDABLE. Any deposit paid will remain the property of Boston Love Letters. All cancellations made 60 days before hire date can be made via email but will only be considered cancelled after the renter receives confirmation of cancellation from Boston Love Letters. NO REFUNDS will be issued to any deposits once booked or any cancellations made after the 60 day period before the wedding/event date.

4-PRICES
Prices & availability of products are subject to change without notice, however once a deposit has been received, the price quoted will not change. Note Covid-19 policy below re: date changes.

5-HIRE PERIOD
Hire is for the agreed period at the time of booking. The figures will be delivered by Boston Love Letters on the arranged days and time period window. Failure by the venue or renter to accept the letters during agreed upon delivery time will forfeit the rental. It is the renters’ responsibility to ensure the figures are kept in the same condition as when they were delivered.

6-RISK OF GOODS
The risk of goods will pass onto renter immediately once the goods have been received. It is the renters’ responsibility to ensure that the goods are protected from theft, accidental and malicious damage, or misuse. Misplaced or damaged hired goods will be charged at their full replacement value, and no substitute item will be accepted by Boston Love Letters. We reserve the right to charge for loss of profit on the hired goods. Damaged figures will result in a $75 fee per ‘fixable’ repair. Replacement fee resulting from misplaced figures or excessive damages is $500 for each figure. These charges are extended to damages caused by moving the figures, leaving figures in outdoor spaces or inclement weather, and damage by any person.

7-LIABILITY Boston Love Letters will not be responsible for injury or damage to persons or property however sustained arising from any incident or reason. The renter will be responsible for ensuring the figures are used correctly to prevent any injury or damage.

8- ALL RIGHTS RESERVED
Any failure by Boston Love Letters USA to enforce any or all of these conditions shall not amount to or be interpreted as a waiver of any of our rights.

9 - PHOTOGRAPHY and MEDIA
Boston Love Letters may use photographs of your event that include our figures. These may be used in social media and on our website. If you do NOT agree to the use of these photographs, you will provide written notice before your rental period.

10- COVID-19 POLICY
New clients will have the opportunity to change their date one time if Covid-19 state guidelines prohibit the event from taking place on the original date. New date must be agreed upon by both parties, subject to availability, and must be negotiated more than 60 days before the original event date, at which point no changes will be made and balance of contract will be due. A higher rate may be applied if occurring during peak seasonal or weekend date changes, and/or high demand for a particular date. If a suitable date change and terms cannot be agreed upon by both parties, the renter may cancel the contract but will forfeit nonrefundable deposit.

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